Shipping Policy
Effective [EFFECTIVE DATE]
Where we ship
We ship within the United States - to all 50 states and Washington, DC. We don't currently ship to US territories, APO/FPO/DPO military addresses, or outside the United States.
Shipping rates
Standard shipping is a flat rate per order based on the state you're shipping to, and is free when your item subtotal (before tax) reaches the minimum for your area.
| Shipping to | Rate per order | Free shipping |
|---|---|---|
| NortheastConnecticut, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont | $5.95 | Orders of $50.00+ |
| Rest of contiguous USAlabama, Arkansas, Arizona, California, Colorado, District of Columbia, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, West Virginia, Wyoming | $7.95 | Orders of $75.00+ |
| Alaska & HawaiiAlaska, Hawaii | $19.95 | - |
Your exact shipping charge is shown at checkout as soon as you choose your state, before you pay.
Processing time
Orders are packed and handed to the carrier within 1–2 business days after payment. Business days are Monday to Friday, excluding US federal holidays; orders placed on weekends or holidays are processed the next business day.
Delivery time
Most orders arrive within 5–7 business days of being placed. Delivery dates are estimates and can be affected by carrier delays, weather and peak holiday periods.
Order status
Sign in to My Account with the email you used at checkout to see whether your order is processing or has shipped. For tracking details, contact us with your order number.
Shipping delays
If we can't ship your order within the time stated above, we'll email you with a revised shipping date and give you the choice to wait or to cancel for a full refund. If we can't ship at all, we'll cancel the order and refund you in full.
Changing your address or order
Please check your delivery address carefully at checkout. To change it, contact us as soon as possible - we can update it only before the order ships. You can also cancel an unshipped order from My Account and place a new one.
Undeliverable packages
If a package is returned to us because the address was incorrect or incomplete, or it wasn't collected, we'll contact you to arrange reshipment. Additional shipping charges may apply.
Lost, stolen or damaged packages
If your order hasn't arrived within the estimated time, shows as delivered but you can't find it, or arrives damaged, contact us within 7 days of the expected delivery date at [SUPPORT EMAIL] with your order number (and photos, for damage). We'll work with the carrier and, where appropriate, send a replacement or refund. See our Returns & Exchanges policy for damaged or incorrect items.
Sales tax
Applicable state and local sales tax is calculated at checkout from your delivery address and the items in your order, and is shown before you pay.
Contact us
[LEGAL BUSINESS NAME], [BUSINESS STREET ADDRESS, CITY, STATE ZIP]
Email: [SUPPORT EMAIL] · Phone: (203) 220-1813 or (475) 343-1868 · All contact options