Payment Policy

Accepted payment methods

We accept the payment methods shown on the payment step at checkout, which may include:

• Major credit and debit cards - Visa, Mastercard, American Express and Discover
• Digital wallets such as Apple Pay, Google Pay and Link, where supported by your device and browser

We don't accept cash on delivery, checks, money orders, gift cards or payment by phone.

Currency and pricing

• All prices are in US dollars (USD). Your bank may charge a fee if your card was issued outside the US.
• Your order total - items, shipping and sales tax - is shown before you pay. Sales tax is calculated from your delivery address and the items in your order, as required by US state law.
• If an item is listed at an obviously incorrect price, we may cancel the order and refund you in full before it ships.

When you're charged

Your payment method is charged when you place your order. If a payment is declined or you cancel on the payment step, you aren't charged - though your bank may briefly show a pending authorization that disappears on its own, usually within a few business days.

Payment security

• Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. Your card details are entered directly into Stripe's secure form and are never sent to or stored on our servers.
• Our entire site uses encrypted HTTPS connections.
• Your bank may ask you to verify a payment (for example with a one-time code or banking app, known as 3-D Secure).
• To protect you and us from fraud, we may decline or cancel an order that looks suspicious. If we cancel a paid order, we refund it in full.

Receipts

We email an order confirmation with an itemized receipt as soon as your payment succeeds. You can also see your orders any time in My Account.

Refunds

• Cancellations: cancel online from My Account any time before your order ships for a full refund, including shipping and tax.
• Items that sell out during checkout are refunded in full automatically.
• Damaged, defective or incorrect items are refunded or replaced as described in our Returns & Exchanges policy.
• Refunds always go back to the original payment method. They usually appear within 5–10 business days, depending on your bank. We can't refund to a different card or account.

Billing questions and disputes

If you see a charge you don't recognize or think you were charged incorrectly, please contact us first at [SUPPORT EMAIL] or (203) 220-1813 with your order number - we can usually resolve it faster than a card dispute. You keep any rights you have under the Fair Credit Billing Act and your card issuer's policies.

Changes to this policy

We may update this policy from time to time. The version shown when you place an order applies to that order.