Returns & Exchanges

Summary

• Before your order ships: cancel online from My Account for a full refund.
• After delivery: all sales are final, but eligible items can be exchanged within 14 days.
• Damaged, defective or wrong item: report it within 7 days for a replacement or full refund.

All sales are final

Once an order has shipped, we don't offer refunds or store credit for a change of mind. We're happy to exchange eligible items as described below.

Exchanges

• Request an exchange within 14 days of delivery.
• Exchanges are for a different size or color of the same item, subject to availability.
• Items must be unworn, unwashed and unused, with original tags and packaging.
• You pay the shipping cost to send the item back to us. We ship the replacement to you at no charge.
• If the replacement isn't available, we'll help you choose another item of equal value.

How to request an exchange

1. Email [SUPPORT EMAIL] (or see Contact Us) with your order number, the item you're returning and the size or color you'd like instead.
2. We'll confirm availability and send you the return address and instructions.
3. Pack the item securely and ship it with a tracked service - we can't be responsible for parcels lost on the way to us.
4. When it arrives and passes inspection, we ship your replacement and email you.

Please don't send items back without contacting us first.

Items we can't exchange

For hygiene reasons, we can't exchange:

• Earrings
• Beauty care and hair care products that have been opened or used

Damaged, defective or incorrect items

If your item arrives damaged or defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and photos. We'll send a replacement or refund the item in full, including any shipping you paid for it. This doesn't affect any rights you have under applicable law.

Items that sell out during checkout

If an item sells out while your payment is being processed, we automatically refund your payment in full. Refunds usually appear on your statement within 5–10 business days.

Cancellations

You can cancel an order yourself until we ship it: open My Account, sign in with the email you used at checkout, and choose Cancel order. We refund the full amount (including shipping and tax) to your original payment method straight away; refunds usually appear within 5–10 business days. Once an order has shipped it can no longer be cancelled and this policy applies.

Refunds

Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank. See our Payment Policy.

Your rights

This policy is in addition to, and doesn't limit, any rights you have under your state's consumer protection laws.